Networks people can rely on

Through Technomancy IT, I take client work from the initial problem through the system that runs in production and the support it needs afterward. That includes choosing the application, data and infrastructure approach, handling deployment and staying available when clients need help. The practice grew through referrals, and clients call me directly for their IT needs.

The work spans hands-on equipment and network support alongside software and shared services. I build access controls and authenticated integrations into those systems, keep client boundaries clear, and bring in specialists when a project needs additional skills.

I worked at FRII from 2015 to 2020 and had years of experience there before the company purchase. I was a lead engineer during that transition. After the senior engineer above me was let go, I was trusted with sole systems-engineering responsibility for about a year. The NOC still handled first-line calls and escalated unresolved issues to me; that later period was not my entire tenure.

I ran the NOC, handled infrastructure readiness, monitoring and recovery verification, and upgraded server and firewall infrastructure. I migrated workloads from Hyper-V and VMware ESXi into Docker and Kubernetes and used Terraform and Ansible for repeatable operations. I also ran the SOC 1 and SOC 2 audits, connecting technical controls with operating procedures and auditor-readable evidence. I worked with the CEO and CIO alongside that engineering responsibility.

At Office Evolution, I built internal tools that connected CRM, network provisioning, employee onboarding and service operations across locations. SQL and MongoDB supported the applications behind those workflows.

Much of the work was making handoffs between departments explicit in a shared system, so operational work could move through connected applications instead of separate departmental processes. I worked with the CEO and CIO alongside the systems and software engineering work.

Managed-service work meant moving between different businesses and technical environments while staying close to the people affected by a problem. I built diagnostic and support tooling around recurring issues, provided on-call coverage and sold antivirus services alongside the network and endpoint work.

I worked directly with business owners and end users, connecting the technical investigation with a clear explanation of what needed attention.

Shared infrastructure meant a change or incident could cross application teams, infrastructure teams, vendors and business stakeholders. I coordinated that work while operating hosted desktop platforms and virtualization test labs.

I automated audit, backup and compliance workflows, combining hands-on systems work with the repeatable processes needed to support a shared environment.